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How We Handle Your Information

We collect and protect the data you share when you open an account, deposit via bKash or Nagad, or place a bet on our sportsbook. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account registration dataPayment transaction logsDevice and session recordsContact preferencesGame and bet history
bijli game How We Handle Your Information
DATA PRACTICES

How We Protect and Use Information

We built our data systems around Bangladesh mobile habits: fast account creation with phone-number verification, wallet deposits that log only the transaction reference from bKash or Nagad, and session cookies that remember your last bet or slot session. Every piece of information we ask for serves a specific purpose, and we delete or anonymise records when legal retention periods expire.

What We Collect

Account sign-up captures your phone number, email, and chosen username; each bKash or Nagad deposit logs the amount, timestamp, and transaction ID; game sessions record bet sizes, win amounts, and the titles you opened.

Why We Need It

Payment identifiers let us match your wallet transfer to your casino balance; game logs help resolve disputes if a round disconnects mid-spin; device fingerprints block duplicate accounts and protect against bonus abuse.

Cookies and Tracking

Session cookies keep you logged in when you switch from our sportsbook to live tables; analytics cookies show us which games are popular in Dhaka or Chittagong so we can adjust the lobby; you can delete cookies anytime in your…

Your Rights

Request a data export to see every transaction and bet we have on file; ask us to correct your email or phone number if it changed; or submit an account-deletion request that wipes your profile after we close any pending…

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, correct a mistake in your profile, or request account deletion, our support team can walk you through each step. Open a ticket from your account dashboard, email us, or use live chat during Bangladesh daytime hours to get a response within a few hours.

Live Chat Tap the chat bubble on any page while logged in; our team answers data questions, explains what records we keep, and starts deletion requests in real time during peak hours.
Email Support Send your data request from the email address registered to your bijli game account; include your username and phone number so we can verify identity before sharing personal information.
Account Dashboard Ticket Log in, open the help section, and submit a privacy ticket; this route keeps your request tied to your account ID and lets you upload identity documents if we need them for verification.

Common Questions About Your Data

We ask for your phone number, email address, username, and date of birth during account creation; later we log every deposit reference from bKash, Nagad or Rocket, plus device type and IP address for security checks.

Yes. Contact support from your registered email and request a data export; we send a file listing every transaction, bet, game session, login timestamp, and stored preference within a few business days.

Transaction logs stay on file for at least six years to meet audit and dispute-resolution requirements; marketing preferences and session cookies expire after shorter periods unless you renew consent by continuing to use the platform.

We pass your bet details to game studios so they can stream live tables or spin slot reels under your session; payment processors receive the transaction amount and your wallet reference to clear deposits and withdrawals.

Log in, open a support ticket, and request account closure; we process any pending withdrawals first, then remove your profile and anonymise historical bets within the retention period required by regulation.

Session cookies keep you logged in across pages; analytics cookies track which games you open so we can improve the lobby; you can delete or block cookies in your browser, but some features like saved preferences will stop working.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.